Shipping Policy

Your satisfaction is our highest priority. We maintain every effort to ship your order within 24 hours of receiving it, Monday through Friday 8am to 5pm PST.  Orders placed after 12:00pm PST may be shipped the following day. During busy periods or if your item is not in stock, it may take up to 3 business days for your order to ship. If it takes more than 3 business days for our order to ship for any reason, you will be notified via email.

All shipped orders are insured. Once the order has shipped, you will receive the tracking number via email.

If you have any questions regarding your existing order, please do not hesitate to contact us at sales@fifthandroot.com. Please include your order number in your email to help expedite your service.

 
Return Policy
The satisfaction of our customers is important to us. If you are not 100% satisfied with your purchase, simply send it back within 30 days of purchase and we’ll refund the full cost of the item excluding the shipping costs.

To be eligible for a refund, your item must be unused and in the same condition as you received it. It must also be in the original packaging, including original shrink-wrapped cap seal. Any damaged items, items not in original condition or missing parts (ie. incomplete sample kits) cannot be refunded. Any items returned more than 30 days after the delivery date cannot be refunded either. Thank you for your understanding.

 
Refunds:
Once we receive your item and approve it, you will receive an email notification with the confirmation of your refund to your original payment method. Please allow up to 5 business days for the refund to be reflected on your account.

 
Late or Missing Refunds:
If you haven’t received a refund after 6 business days from the refund confirmation, please check with your bank or credit card provider since processing times can vary. If you’ve done that and the refund is not reflected on your account, please contact us at sales@fifthandroot.com and we’ll be happy to assist you to make sure you receive your refund.

 
Sale Items:
Unfortunately, all sale items are subject to final sale and not eligible for any returns or exchanges.

 
Exchanges & Shipping:
We only replace defective or damaged items. If you would like to exchange an item, please send us an email at sales@fifthandroot.com with the exchange details and return your item to:

 
Fifth & Root
15550 Rockfield Blvd, Suite B120
Irvine, CA, 92618

 
Please keep in mind that shipping costs are non-refundable and we don’t cover return shipping fees. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item valued at over $75, you should consider using a trackable shipping service to return your item or to purchase shipping insurance since we can’t guarantee that we receive non-insured, non-trackable shipping items.

 
Notice to California Residents:
In compliance with California Civil Code, section 1789.3, Fifth & Root provides the following information: the provider of this website is Fifth & Root, 15550 Rockfield Blvd., Suite B-120, Irvine, CA 92618; (562) 294-5805. There are no charges by Fifth & Root for use of this website. If you desire to file a complaint regarding the services or products received or this website, please send an email to Fifth & Root at sales@fifthandroot.com. You may also file a complaint with the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing, to 1625 N. Market Blvd., Ste N-112, Sacramento, CA 95834-1924; phone (800) 952-5210.

 
Contact Information:
Fifth & Root,
15550 Rockfield Blvd., Suite B-120
Irvine, CA 92618
Phone (619) 693-7445
Thank you for your cooperation and understanding.